Return Policy

Selby New York Inc. RETURN POLICY:

If any Selby New York Inc. product doesn't make you happy, we'll do our best to make it right. All purchases made through Selby New York Inc. are subject to Selby New York Inc.’s return policy in effect at the time of purchase.  

Return Policy for Bulk Orders: Bulk orders are non-refundable and products may only be returned to Selby New York Inc. with prior written authorization. Upon receipt of a bulk order, you should inspect each shipment and promptly provide Selby New York Inc. with written notice of any shortages or other inconsistencies with any products that were damaged during shipment. If packaging shows visible signs of damage upon delivery, you must note this and then immediately contact Selby New York Inc. at claims for damage must be reported to Selby New York Inc. within three (3) days of receiving your order.

Return Policy for Custom Orders: Because of the nature of custom orders, all custom orders are final sale and are not eligible for returns and are subject to the terms and conditions of sale.  

If you have any questions regarding returns, please do not hesitate to contact us at our team is happy to help you.

Terms & Conditions


This contract shall be binding upon acceptance by Selby New York Inc. (“Seller”) such acceptance being complete when the order form if assigned by “Seller” or when “Seller” delivers or bills all or any part of the items listed here. Payment required in advance with Check, ACH or Visa, MasterCard, American Express, and Discover. Credit Card payments are subject to a 3.5% Service Fee.

  • Corporate gifting accounts are available to approved businesses only (please allow 2-5 business days for processing).

  • Corporate gifting accounts must fully disclose the type of business, location, and the intended use of corporate purchases as directed in the approval process.

  • Any logos or graphics must be provided in either .ai or .eps format.

  • Custom order lead time is 2-6 weeks from date of approved proof and receipt of prepayment. some products can be rushed for an additional fee.

  • Approved purchases will be based upon stock availability at the time an order is placed. requests for items and pricing agreements will be decided upon on a case-by-case basis.

  • Shipping & delivery: Selby New York Inc. is not responsible for delayed shipments, missed deliveries and shipping related issues.

  • Returns or refunds are not allowed after an order/payment has been accepted or processed.

  • Transportation terms are fob destination, prepay, and add (shipping charges added to invoice).

  • A valid credit card is required for the first three orders. it is the customer’s responsibility to provide Selby New York Inc. with new credit card information as it becomes available (e.g. new credit card, new expiration dates, etc.).

  • If eligible, net 30 day terms may be approved with payment being due 30 days from invoice date. Net 30 day terms requests require credit references and may only be approved through our finance team. Net 30 day terms require a valid credit card to be on file at all times.

  • If approved for 30 day terms, payment is due 30 days from date of invoice. a 50% deposit may be required depending on size and scope of order.

  • Selby New York Inc. reserves the right to process payment by credit card on any order exceeding 45 days past due as well as to cancel pending order(s) and to refuse shipments to past due accounts.

  • Selby New York Inc. reserves the right to place accounts on prepay terms.

  • No one, including employees or representatives of third party contractors, is authorized to change payment terms without express written consent from the finance department, president, or owner of Selby New York Inc.

  • Selby New York Inc. is under no obligation to approve accounts and may, at its discretion, not approve an account for any reason.